Questions about how information is handled?
Write to post@aprex.no and Aprex will answer specifically for your case.
Contact Aprex →Privacy
How Aprex handles personal data.
Aprex.no has two places where you can send information: the contact form and the AI conversation in Studio. This page explains exactly what each of them sends, where it ends up, who processes it on behalf of Aprex, and what you can demand.
Last updated: September 22, 2026
- 01
The contact form
The form sends your email address and message, both required, plus name and company if you fill them in. The landing page, referring domain and campaign labels from the link you used may accompany the request. We do not include your IP address or browser user agent in this email. All of it is sent as a single email to post@aprex.no with your address as the reply-to. Nothing else on the site stores it.
- 02
The AI conversation in Studio
What you write is sent to the Vercel AI Gateway, which forwards it to the language model Aprex uses. The messages are not stored in any Aprex database. The per-turn server log holds only counters and categories - which topic the conversation locked onto, which phase it is in, how many turns and signals were recorded - not what you actually wrote.
- 03
When you hand the conversation over
If you choose to hand the case over from Studio, your email address, any company name, the summarised case and the last twelve messages are sent as email to post@aprex.no. We also attempt to send a copy to your own address. If the copy cannot be sent, we tell you without asking you to resubmit. Landing page, referring domain and campaign labels may accompany the internal email to Aprex, but not your copy. This only happens when you press it yourself - the conversation is never forwarded automatically.
- 04
Who processes data for Aprex
The site runs on Vercel, which also provides the AI gateway the conversation passes through, the bot protection on the API routes, and cookieless measurement. The language model is provided by Anthropic through that gateway. Email to and from post@aprex.no is handled by the provider running Aprex’s domain mail. Vercel Web Analytics measures page views, contact clicks, form starts and whether a submission succeeds or fails. Vercel Speed Insights measures anonymized performance data such as loading time and page responsiveness. Names, email addresses, messages and conversation content are not sent in these measurement events. The site uses no advertising pixels.
- 05
Legal basis
Enquiries are processed to answer you and, where relevant, to prepare an agreement, under GDPR Article 6(1)(b). Technical information such as IP address and user agent, along with rate limiting and bot protection on the API routes, rests on the legitimate interest in keeping the service available and preventing abuse, under Article 6(1)(f).
- 06
How long information is kept
Enquiries stay in the Aprex mailbox for as long as they are needed to follow up the conversation or the customer relationship, and are deleted once they are not. You can ask for deletion at any time by writing to post@aprex.no. The rate-limiting counter lives only in server memory and resets continuously; it is not stored.
- 07
Your rights
You can request access to the information Aprex holds about you, have it corrected or erased, ask for processing to be restricted, object to the processing, and receive the information you provided in a portable form. Send the request to post@aprex.no. If you believe the processing breaches the rules, you can complain to the Norwegian Data Protection Authority.
- 08
Do not send sensitive information
Describe the workflow, the systems and the problem, but do not send passwords, health data, national identity numbers or confidential information about customers and employees through the form or the AI conversation. If Aprex is to process such data in a project, that is agreed separately with a data processing agreement.
Overview
Read more
Security, AI use and terms are all connected to how information is handled.
FAQ
Privacy questions
- Does aprex.no store what I write in the AI conversation?
- No. The conversation is sent to the AI gateway to generate a response, but is not stored in any Aprex database. The server log holds only categories and counters, not message content.
- What happens to my IP address?
- The IP address is used for rate limiting protected API routes. It is not included in contact form email. Hosting on Vercel may process technical request data.
- Does the site use cookies?
- Aprex sets no tracking cookies. Vercel Web Analytics measures visits and conversions, and Vercel Speed Insights measures performance. Landing page, referring domain and campaign labels are kept temporarily in tab sessionStorage so the source can accompany a request. They expire after 30 minutes and are removed when the tab closes. We do not store ad click IDs, full URLs or form content there.
- How do I request access or deletion?
- Send an email to post@aprex.no describing what you want. Aprex responds within the deadlines set by the GDPR.